What We Collect and Why We Use It
We collect your name, contact details and account credentials when you register. When you make a deposit or withdrawal using bKash, Nagad or Rocket, our system records the transaction reference, wallet number and amount to reconcile your account balance — we do not store your full
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mobile banking PIN or password. Device identifiers and session logs are held to detect unusual login activity and keep your account secure. We may collect your location at a broad level to check whether access is permitted in your region under local law. Cookie data helps
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us remember your language setting and wallet preference across sessions. We do not sell your personal data to advertisers or unrelated third parties. Where we share data with payment processors like the networks behind bKash, Nagad and Rocket, that sharing is limited to what those processors
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need to complete your transaction. You can ask us to correct inaccurate records or request a summary of what we hold — see the contact section below. Data retention periods depend on regulatory requirements applicable to your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.