Reference

How 88fb3 Handles Your Personal Data

When you open an account with us, we collect only the information we need to run your account, process payments through bKash, Nagad or Rocket, and keep your session secure.

Account data protectedbKash, Nagad, Rocket payment privacyNo data sold to third partiesYou control your own recordsContact us to request changes
88fb3 How 88fb3 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove data we hold about your account — including payment records linked to bKash, Nagad or Rocket — our support team handles privacy requests directly. We aim to respond within a reasonable window. Use the channel that suits you.

Live Chat Open a live chat session from your account dashboard to raise a privacy request or ask what data we hold. This is the quickest path for most account holders.
Email Support Send a written privacy request to our support email. Include your registered account number so we can locate your records and process your request without delay.
Account Settings Some data corrections — like your registered mobile number for bKash or Nagad — can be updated directly inside account settings without contacting support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around the specific ways Bangladesh accounts operate — mobile-wallet deposits, phone-based login, and account access from Android and iOS devices. Here is how each area works in practice.

Cookies and Session Data

We use cookies to hold your wallet preference and language setting between visits. You can clear these through your browser or device settings at any time without losing your account.

Account Security and Login

Every login triggers an OTP sent to your registered mobile number. This step confirms it is you, not an automated process, before your session opens and your account balance is visible.

Payment Data Retention

Transaction records for bKash, Nagad and Rocket deposits are retained as long as required by the rules applicable to your eligible region. We do not keep full wallet credentials after a transaction closes.

Requesting Your Data

You can ask for a summary of personal data we hold, or request corrections to inaccurate fields. Submit the request through live chat or email with your account number included.

Common Questions About Our Privacy Policy

These are the questions account holders actually ask about data collection, payment privacy and how to manage their records with us.

We collect your name, mobile number, and login credentials. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference needed to credit your account balance.

No. We record the transaction reference and wallet number used to match your deposit, but your mobile banking PIN is never stored on our servers or passed through our system.

Yes. Send a request via live chat or email with your registered account number. We will compile a summary of the personal data fields we hold and share it with you.

Retention periods depend on the regulatory requirements that apply to your eligible region. We do not keep data longer than those requirements specify, and we review stored records periodically.

We share data only with payment processors — such as the networks that handle bKash, Nagad and Rocket transactions — and only to the extent needed to complete your specific transaction.

Basic corrections like your registered number for Nagad or Rocket can be made inside account settings. For other record changes, contact our support team through live chat or email.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.